Support

Use this page when merchants or reviewers need help with installation, audits, exports, billing, or privacy-related questions. FieldCheck is maintained by DITS.agency.

How to contact support

Email [email protected] for product help, billing questions, privacy requests, or account-specific troubleshooting.

Company website: DITS.agency.

Merchants using the app can also open the Documentation page inside the app for workflow guidance.

What to include

your Shopify store domain
the page or action where the issue happened, for example audit run, export, billing, or settings save
the audit profile name or run ID, if available
screenshots and the approximate time when the issue happened

Privacy and compliance

For privacy-related requests, include your Shopify store domain and specify whether the request is about data access, customer redaction, or shop redaction.

Response time

We usually respond within 1–2 business days.